We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care.
This information may be used for management and audit purposes. However, it is usually only available to, and used by, those involved in your care. You have the right to know what information we hold about you. If you would like to see your records please contact the Practice Manager.
NHS Devon – Confidentiality &data protection policy
Proxy Access
Proxy access was developed to allow someone other than the patient to access and manage parts of their GP online services account. The proxy is given their own online access account (rather than using the patient’s login details). It is often used by the parents or recognised carers of young children, and recognised carers of adults.
Patients can request a proxy is given access to:
- Online appointments booking.
- Online prescription management.
- Access the medical record.
To request proxy access, you can:
- Collect a proxy access form from the Practice.
The practice may receive requests for proxy access to book appointments, order repeat prescriptions or access the online GP record on behalf of a child or young person. If the child does not have the capacity to consent to proxy access, the decision must be made by the practice based on what is thought to be in the child’s best interests.
Up until a child’s 11th birthday, the parents of the child will usually control access to their child’s record and GP Online Services. Access to the record should be switched off automatically when the child reaches the age of 11.
Parents/Guardians may continue to be allowed proxy access to their child’s online services if written consent is provided using the above proxy form.
These guidelines are informed by the Royal College of Practitioners and NHS England.
