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Dispensary Service Notice: Due to staff shortages we have had to make temporary changes to our dispensary service.
Medications no longer available on NHS prescription: NHS England has instructed GP Practices that any medication that can be purchased from a supermarket or pharmacy should no longer be prescribed. See the list of medications this applies to.
Ordering medications and hospital medications: Information on changes and policies.
Please allow 72 hours (3 full working days), excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
The Practice is permitted to dispense drugs to those patients who live more than a mile from their nearest Chemist. If you take medication on a regular basis you will be asked to attend the surgery for review at intervals decided by your doctor or nurse.
Further supplies of medication, between review periods, may be obtained from the Surgery without seeing the Doctor. Medication requests will be accepted either in writing, by completion of repeat request slip or by phoning 01548 58 11 44, which is a dedicated answer-machine number.
When phoning the answer machine number it is essential to provide clear instructions, including the full name and address of the person needing the prescription, a contact phone number and the medicines requested.
Not all drugs are kept in stock so Requests for Further Supplies Must Be Made Giving 3 Full Working Days Notice (we are closed weekends and bank holidays).
When patients request their medication and then call to collect prior to the 3 full days notice period, it delays and disrupts our service for our other patients.
Ensure your repeat medication request is not outside of your review date.
Check the date on your repeat request slip - This date is there to ensure your are using your medication appropriately and is monitored by your doctor. If your review has expired it has to be referred to your doctor, which can easily add 48 hours to your request. Monitor your medication - how many days have you got left?
Please order in time and allow plenty of time. Thank you
When requesting or collecting repeat prescriptions please avoid busy times when surgeries are in progress.
The Dispensary is closed between 1 - 2pm each day.
When collecting prescriptions you may be asked by the Dispenser for some form of identification. Please understand that the Dispenser has to do this for security reasons. If you are collecting medication for relatives or friends you may also be asked questions to establish that you are a bona fide collector.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
From 1 April 2019, the charges are:
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC. The charge for a single prescription item is £9, whereas a three month PPC will cost you £29.10 and a 12 month PPC £104.00.
There is further information about prescription exemptions and fees on the NHS website
Prescription Charge 2019
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Medical Care when we are closed
NON-EMERGENCY: Have a look at out "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.