Chillington Health Centre

Tel: 01548 580214

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Coronavirus Upate: 1 April 2020

Due to the COVID 19 pandemic we want to protect our patients and staff, and for your safety we are changing the way we manage your care to reduce unnecessary trips to the surgery. It is very important that you do not attend the surgery unless invited to an appointment.

If you need any supplies delivering please take a look at our list of local delivery services.

We cannot provide our normal level of service so strongly encourage patients to use the online resources available:

Download the NHS app. 

Download the Devon CCG HANDi Paediatric App.

Visit the Get Health Information section in this website 

Use NHS 111 online for information and advice on your health.

Doing any of these will help us to look after you when you really need it.

If you have a new persistent cough or a high temperature, please stay at home for 7 days if you live by yourself, if you live with others please stay at home for 14 days. Do not go to a GP surgery, pharmacy or hospital.

If symptoms are serious, or get worse, visit the NHS111 online service. If you are not able to access the internet please call NHS 111.The advice is updated regularly so it is important that you use www.nhs.uk/coronavirus for the most up to date information.

For emergencies please call 999 in the usual way.

For all urgent matters please ring reception, reception will need to ask you questions so they can prioritise calls and they may redirect you to our website to complete an econsult form.

Prescriptions: Please note that because of nationwide supply and demand issues we have been asked not to issue bulk amounts of repeat medication in advance at present., please do not ring the practice about this. If we have any further updates we will inform patients. 

Please ensure we have your up to date contact details such as mobile number and email address.

If you are waiting for a phone call from the Health Centre please stay near your phone. We will only ring once, due to demand we cannot ring again.

For your safety and the safety of our other patients, please only attend the surgery if you have been asked to come for an appointment.

If you are aged 70 and over or are extremely vulnerable due to medical grounds and are therefore shielding,  please contact reception to let them know that you will need your prescription delivered. Please note the prescription delivery service is only available during the COVID19 pandemic.

It is important for us to look after each other in our community, so please look after your neighbours and help them pick up their medication.

Thank you for your support and patience.

Handi App

Handi Paediatric App is a free App downloadable onto any smartphone. You can download it here.

It is based on the NICE guidance for feverish children aged under 5, and is commissioned by NHS Devon for use by parents, community staff, and secondary care staff ( junior doctors). It has been developed by NHS Devon CCG in conjunctions with paediatric specialists at University Hospitals Plymouth (Derriford)

For parents and carers, the App provides guidance for parents on the most common illnesses that their child may experience. It provides a home care plan to help look after the child at home, and it offers guidance as to where, and how quickly, to seek medical advice when a child is reported to have symptoms which may indicate that further assessment is needed.

What symptoms does it cover?

Handi Paediatric app provided advice and support to parents and carers of children with the following symptoms:

1. Diarrhoea and vomiting

2. High temperature (fever) 

3. Chesty baby(bronchiolitis)

4. Chesty child (wheeze and asthma)

5. Tummy pain

Because of the Coronavirus pandemic, we are working in a different way so that we can ensure that patients are seen when and where they need to be seen. We are asking parents and carers to help us by using a tool called Handi Paediatric app which you can download free onto your smartphone. Many children who have mild illnesses do not need to see a GP or health practitioner and can be managed safely at home.

If your child has a new persistent cough and/or a fever ( over 37.8), and is unwell, please stay at home (self-isolate), keep them and family members who live with them away from others for 14 days, and call 111 for advice.

OR

If your child has a new persistent cough and/or a fever (over 37.8) but is not particularly unwell, they and family members who live with them must stay at home (self-isolate), keep away from other people for 14 days, and you can download the Handi app to get advice about how to look after them and when to seek more help.