We hope you will be pleased with your treatment at our practice and we are always grateful to receive positive feedback. We are aware that occasionally we may not perform to our desired standard and we would welcome the opportunity to investigate these instances with your help. Please contact our Practice Manager, either personally or by telephone to discuss your comments and she will carry out a full investigation and report back. Your help may prevent someone else having the same problem. All comments are dealt with in the strictest confidence.
We request that you inform the practice as soon as is practicable should you be unable to attend for an appointment. If you have certain ongoing conditions e.g. Diabetes, Asthma, Heart Disease, you may be invited to attend a clinic for check-ups.
We ask that our Doctors and staff treat each patient courteously and respectfully and we ask that you treat our Doctors and staff in the same manner. Any patient who is violent or abusive will be removed from our list. We respect patients’ rights to confidentiality and ask that you respect what may sometimes be deemed as unhelpful comments by our staff. Should you wish other members of your household/family to be given your medical information you must submit a written request to the practice.
Should you wish to view your medical record you must write to your Doctor or the Practice Manager requesting to do this. A charge will be levied on requests for copies of records.